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Refund Policy

Refund Policy

Last Updated: 01/10/2025


At CoolService, we’re committed to transparent pricing and customer satisfaction. Our £65 call-out fee, payable upfront, covers up to 1.5 hours of labour and is fully refundable if no diagnosis or repair work is performed (e.g., if we cannot resolve the issue or you cancel before work begins). If additional parts are required (typically £15–£225, occasionally up to £300 for domestic or £800 for commercial repairs), we provide a detailed estimate and require your explicit approval before proceeding. You may cancel parts installation within 14 days of approval for a full parts refund, provided no work has started. Refunds are processed within 7 business days to your original payment method.

 

Contact us at coolservicegb@gmail.com or call us on 07766545208 to initiate a refund.
 

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